It is well known in today's time that knowledge is power and the more training your employee's receive, the better the employee, thus having a more successful company. Businesses today need to be constantly looking for a more efficient way to manage their business and it's a smart idea to invest in a learning management system that will help those within the business run a better business. The more knowledgeable the employee the stronger partnership between boss and employee, the better everything runs like a well oiled machine. Businesses are increasingly focusing on knowledge as an asset for survival in a competitive world. Good learning management systems are required if you want your business to be successful. A learning management system gives the stability for a businesses online learning environment by allowing the management, delivery and tracking of different types of learning for employees, stakeholders and customers. A strong learning management system should incorporate with other departments, such as human resources, accounting and e-commerce, so administrative and supervisory tasks can be streamlined and automated and the overall cost and impact of education can be tracked and evaluated. Choosing or having a learning management system designed specifically with your business prospects can be one of the best decisions you can make for you and your employees.

Many companies are starting to realize that by using a learning management system directly in software form, allows their employees to learn better business while they are on the job. This holds down the cost of online classes, or paying an instructor to come in and teach them. The developers of learning management system software are committed to continued learning, development, and knowledge. Knowledge and expertise are a powerful edge in today's harsh business climate. Usually, Learning Management Software isn't typically for companies with only a handful of employees. Most companies that implement learning management systems are medium-to-large-sized organizations with many users of the system with diverse learning and e-learning activities. However, smaller businesses are everywhere; the need to make learning management systems for smaller businesses is in great demand. The owners of small businesses realize that even though they are not huge companies, their employees can still learn valuable business techniques that will help their businesses. Learning management systems can be a powerful tool that will deliver the information needed and manage all training, education, and certification (if needed). Companies large and small must be able to distribute, manage, and assess, an educational program that can be integrated within their own systems in an efficient, and low-cost manner. In the future, the companies that stay in the know will be the ones that have the learning management systems software that keeps up with employee continuing education, development, and e-learning, and any other learning activities needed. Learning management systems will be the foundation of all learning within the company, and a company that continues to learn will continue to grow, and growing is what having a profitable business is what it's all about.

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Business process management is the process of designing and maintaining an environment in which individuals, working together in groups, efficiently accomplish selected aims. This basic definition needs to be expanded as manager’s carry out the managerial functions of planning, organizing, staffing, leading and controlling. Management applies to any kind of organization. It applies to managers at all organizational levels. The aim of all managers is to create a surplus. Managing is concerned with productivity implying effectiveness and efficiency.

Many scholars and managers have found that the analysis of business process management is facilitated by a useful and clear organization of knowledge. In studying management, it is helpful to break it down into five managerial functions involving planning, organizing, staffing, leading and controlling. The knowledge that underlies those functions is organized around these five functions.

Managers are charged with the responsibility of taking actions that will make it possible for individuals to make their best contributions to group objectives. Management applies to small and large organizations, to profit and not-for-profit enterprises, to manufacturing as well as service industries. The term enterprise refers to businesses, government agencies, hospitals, universities and other organizations. In business process management, all managers carry out managerial functions. However, the time spent for each function may differ. Top-level managers spend more time on planning and organizing than do lower level managers. Leading, on the other hand, takes a great deal of time for first-line supervisors. The difference in the amount of time spent on controlling varies only slightly for managers at various levels.

Business process management, like all other practices such as medicine, engineering or baseball, is an art. It is know-how. It is doing things in light of the realities of a situation. Yet managers can work better by using organized knowledge about management. It is this knowledge that constitutes a science. Thus, managing as practice is an art; the organized knowledge underlying the practice may be referred to as a science.

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In the past, the management of an organization's brand has usually been the sole domain of the organization's marketing team. However, with the evolution of the Internet and people's need for instant information, there is a greater call for public relations professionals to become more directly involved with an organization's brand management.

The Dictionary of Business and Management defines brand as: a name, sign or symbol used to identify items or services of the seller(s) and to differentiate them from goods of competitors.

But according to Colin Bates, a brand management specialist from www.buildingbrands.com, brand means much more than that. "More accurately," he says, "brand is a collection of perceptions in the mind of the consumer."

Essentially, brand is more than simply a corporate logo; it is anything people can associate an organization with, whether it is a paid advertisement or an article found in a newspaper. This is where brand management becomes important and PR professionals must be vigilant.

It is not enough for public relations professionals to simply communicate news to the media; they must somehow communicate the persona of their organization.

For example, Google, the company that runs the best-known and most-used search engine on the Web, has a very distinctive brand. Most Internet users could visually identify its logo. However, Google's branding efforts do not stop there.

The company has worked hard to combat Internet users' doubts about the quality of Web search results. Most of the main stream search engines sell advertising in order to make money and many people have accused these companies of skewing search results for money - giving certain web sites a higher ranking in exchange for purchasing paid advertising.

However, Google is well-known for the clear division it places between its search results and its advertising business. The visual separation on Google's Web site is an example: search results are prevalent on the left and occupy at the very least 90 per cent of the page, while advertising occupies very little space and is not intrusive to the user. Most importantly, the search results are generated from the intelligence of Google's product and are not influenced by purchasing advertising.

Google makes this very clear each and every time it speaks to the media. When a spokesperson does an interview or the company issues a press release regarding its search engine, it is quick to point out the division. In fact, it says it is part of its corporate philosophy - hence, it has become part of its brand. Google is known for its technical innovation and the quality of its search results, and not as a company that is just interested in money.

Furthermore, to ensure the organization's branding is being effectively communicated to the media, it also must be properly managed.

If the brand or persona of the organization is not being properly communicated, problems can be identified through analysis of the media coverage and the necessary adjustments can be made by the PR team to get the proper message out.

By tracking key messages, taglines, or buzzwords in the media coverage, the public relations team can measure how well its organization is communicating. It could be there are stop words the PR team wants to avoid using to prevent confusion and miscommunication. These too can be measured.

Media coverage can also be measured against other performance indicators such as sales and stock prices. This could be a good indicator to measure how well a brand is being perceived in the media and with an organization's key publics.

To most companies, brand is just as important as the products they create and services they provide, and it must be properly managed. Public relations professionals have a key role to play in shaping and maintaining an organization's brand - this responsibility cannot be left solely to the organization's marketing team. Not only is the PR team responsible for communicating the brand, but it also must be vigilant through media analysis.

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The cost range of project management software is huge. From under $50 to over $20,000. Extensive reviews have been written about all the different software packages and it is far too complex to summarize in a short article, but following are some general guidelines to help you narrow down the decision making process.

 Start by determining the size of the expected project(s) and number of projects. Quite simply, the larger number and more complex projects will justify more complex and expensive software.

Small Projects

Smaller, infrequent projects often can be handled with no specialized software. Gantt charts can even be constructed with Excel. Remember though that even if your projects are small at this point, if there is a possibility that your business will grow, it may make more sense to invest the time and money in a more advanced software tool.

Suggested packages at this level include Milestones line of packages. Prices range from around $50 up to $240. Turboproject has versions under $50 up to $300. For somewhat more complex packages consider Microsoft Project at $200 to $600 or Primavera Suretrak at $400 to $600.

Medium Sized Projects

Budget becomes more of an issue as project size increases. This requires software with greater flexibility and more complex relationships. The other elements of resources, time, and scope grow substantially in medium sized projects.  The previously mentioned Microsoft and Primavera packages are good choices at this level.

Large Multiple Projects

With multiple large projects resources need to be carefully allocated and prioritized. Several layers of management will be involved and the entire project management process will often need to be integrated into various departments of the organization including payroll, human relations, accounting, etc. In order to accomplish this, the project management software will need a great deal of flexibility and possibly even some customization.

Choices at this level start with the medium sized packages and go up to the highest versions of Primavera. Often network versions are used which enable multiple users contributing to the projects.

The “off the shelf”, lower end software packages can be purchased based on price alone and the internet makes it easy to locate the cheapest price.  Higher end packages that may require customization are a more complicated purchase decision.

Some considerations in selecting a vendor include:

Training
Technical support
Customization consulting
Recommendations from previous customers
Stability of vendor
Cost

Your final decision on the project management software package may also involve the previous experience and skills that existing employees may have. The learning curve can be very steep, so do take this into account.

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Diligently managed assets of a business organization can make a lot of difference in its profit percentages. Judicious control over all tangible and intangible assets of a company makes sure that there are no leaking funds in the organization and all assets are utilized at maximum capacity. An inefficient management of resources and incorrect information about the objects in a commercial establishment may lead to drainage of finances and in turn adversely affect company’s performance.


Realizing the importance of asset management in any company’s performance has led to newer advanced strategies in this field of trade. Entire business management consists of host of issues comprising of cost management, capital budgeting, expense accounting, financial planning and reporting and many other similar topics. Asset management constitutes a large percentage of managing concerns in an organization. Apart from administering tangible goods, raw materials, finished products, vehicles, buildings and many other such items modern businesses also need to manage their intellectual assets.


Asset management is a comprehensive term and usually requires professional handling of the situation. There are many commercial asset-managing firms that offer services for administering various resources of the company. Many software are presently available in market that enable efficient managing of a companies assets. Traditional asset management meant dealing mostly with fixed assets in their every stage of life cycle. Entire infrastructure related to factory establishment comes under asset management.  


Monitoring the whereabouts of assets, ensuring the availability of all resources required in an industry whether easily available or scarce is an integral part of managing assets for that company. Finalizing purchasing requests, valuation, depreciation, asset receipts, maintenance, warranties, user data and other related physical attributes of an asset form a major role of an asset manager.


Optimal judgment about methodology applied for managing assets of different enterprises differs according to their unique characteristics. No one procedure that has been successful for one concern can guarantee similar affluent results for another enterprise with different objectives.


Professional asset managers are also required to fix emergency problems arising due to unanticipated reduction in production capacity or a major break down in plants machinery, etc. the training received by them during their learning and skills learnt through experience facilitates a asset manager to handle every job diligently. Regular maintenance of assets ensures an adequate potential of asset manager while, recovering quickly from unpredicted adverse situation test the actual capability of asset management in a company.

The asset manager is liable to provide information about vast enquires related to it. The actual cost at procurement, vendor’s details, the department and the particular team that is using it, the physical location, depreciation and any other data related should always be available at any point of time. All this helps in efficient running of a business enterprise. Decisions as when new machinery needs to be purchased or the firm could carry on with just repairing old machinery and judgment about whether the concern should buy an asset or should lease it depends on information provided by the asset manger of the company.

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There is a tendency to assume that employers veer towards people with less experience in the market place.  Why is that?  Do they consider the mature applicant to be less flexible, less driven and less technologically aware?  It would be naive to think that age isn't taken into account, when employers are looking at a prospective applicant.  However the number of people working beyond the age of 65, is, apparently, rising by a third, according to the 'office of National Statistics and so the competition for challenging senior roles will increase; this is especially true of the 'Interim Management' market place.

A great many 'purchasing' activities are 'project' driven - therefore it would follow that the older one is, the greater the experience on a diverse range of projects.  Functional projects such as – business process re-engineering, information technology, financing of new product launches, franchising and licensing agreements, critical commercial negotiations, export development and sales improvement etc.,

In an increasingly competitive business environment, mature 'Interim Managers' would be required for their length of experience for short-term needs arising from acquisitions or sudden take-overs; relocation and expansion or consolidation of facilities in the office or manufacturing environment; privatisation issues; start-up or close-down of a company, subsidiary or division; productivity, efficiency or profitability improvement needs.  The list is endless.  Many organisations managing 'change' find the best way to ensure success and of course avoid costly mistakes is to appoint a senior interim manager who has the necessary skills at hand to quickly establish what needs to be done; that well-trodden path of maturity and experience is required to ensure that these needs are translated and understood properly and very importantly to ensure it all happens on time.

Often project times are in fact cut dramatically leading to considerable competitive advantages and substantial budget and cost savings.

In today's climate as companies have down-sized-thus causing the loss of a senior executive, for whatever reason, this can often cause a very negative impact on many organisations.  Therefore experienced interim managers 'come into their own' during times of crisis, filling gaps caused by sudden departures of key executives, for reasons of sickness, resignation or death; for dismissals, both planned and unplanned; protracted recruitment difficulties, caused by scarcity or unusual market factors; maternity leave cover etc., It is vital, therefore, given these scenarios, that speed is of the essence.  Having gained this enormous wealth and breadth of experience, the more mature applicant is sensibly overqualified and has the ability to be able to step in at a moment's notice and has the 'know how' to make a virtually immediate impact on the defined tasks, to fill the vacuum of leadership, to be a self-starter and to literally 'hit the ground running!'

The experienced and more mature 'Interim Managers' are often the preferred choice when it is necessary to fill a critical vacancy, pending recruitment.  Often senior executives can take around six months or more to recruit and of course the client really cannot afford to wait that long.  The primary objective is to ensure that business momentum is maintained with the 'day-to-day' running of an organisation.  The senior 'Interim Executive' must, therefore, be immediately available and suitably very experienced and certainly over-qualified to be effective immediately on day one.

The client may wish the interim not to make hasty changes until the full-time recruit arrives, so that the individual is able to stamp their own mark on the company.  However, engaging an experienced interim enables the client to obtain an outsider's impartial view of the business and to achieve some rapid deliverables.  They have no agenda and are able to take unpopular decisions if necessary.  The older interim would probably have far more confidence to be able to do this, as it only with maturity and experience of people and situations over a lengthy period of time, that would enable them to make some very tricky decisions.  The more junior members of an organisation are more likely to listen and respect their judgement as they are able to stand outside the internal politics.  Some very confident negotiating skills, would be an absolute necessity!

It is therefore no surprise when analysis of the age of all executives shows that 85% are between 40 & 60 years.  It is generally considered that below the age of 40 it is less likely  that an individual will have the necessary experience to meet the demanding standards of an 'Interim Executive' especially in terms of either his or her ability to transfer skills and experience quickly to a new client environment. It is therefore incumbent on the 'mature' applicant to challenge any perceived prejudices, by ensuring that they have presented themselves as 'the very best person for the assignment.'

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Managing vital operational components, such as policies, processes, equipment, data, human resources, and external contacts, for a far-reaching effectiveness of an organization's information technology essentially constitutes infrastructure management services. Effective infrastructure management primarily ensures conformance to standards and interoperability between an organization’s internal and external entities, while enhancing the flow of information throughout the organization. It seeks to promote adaptability necessary for a changeable environment and maintain effective change management policies and practices.

In-house infrastructure management is a complex, resource intensive and expensive proposition. Moreover it hurts core business of enterprises by taking their focus off the core businesses. According to a leading research & analyst firm, investments in infrastructure management constitute one of the single largest expenses for an organization.

A growth in infrastructure scaling does not necessarily have to mean a growth in expenses. The 21st century has brought with it a smart way of business operations - outsourcing. Outsourcing, infrastructure management offers enterprise customers higher reliability, reduced risk, and lower IT costs through one-stop management for the entire IT infrastructure.

Advantages of outsourcing infrastructure management services:

• Reduces total cost of IT operations.

• Restores focus of enterprises limited IT resources for core business activities.

• Rationalizes IT staffing and training costs.

• Optimizes IT asset utilization.

• Facilitates service delivery.

• Improves uptime and system availability.

In a world where the budgets are always shrinking and expectations always rising a world class service partner with exceptional talent is required.

CSS provides a complete portfolio of infrastructure management solutions and services for geographically distributed network resources, 24x7. Our infrastructure management solutions are based on an architecture that is open and scalable thus enabling easy integration of vendor or customer-supplied tools. CSS infrastructure management solutions for a broad spectrum of servers, storage, networks, security, databases, desktops, and applications

CSS infrastructure management solution goes beyond 24x7 monitoring to include proactive problem identification and resolution, thereby reducing costs and improving service levels. Built-in root because analysis aids in easy identification of potential problems and automatically fix them before they affect performance. By automating corrective actions, IT organizations decrease problem resolution time and improve system availability and reduce downtime.

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That absence management is a key component of workforce management does not really need an explicit mention. However, planned and unplanned absence is a universal fact of work and many organizations might take it as something that cannot be avoided. There are ways to minimize both absence and its impact. First, we need to look the factors that cause absence, particularly unplanned absence that is more disruptive to work.

 Reasons for Absence

• SHORT-TERM SICKNESS: Short-term sickness is a major contributor to unplanned absence. An employee might call in sick, or produce some kind of certificate to prove the sickness
• LONG-TERM SICKNESS: This kind of absence is usually covered by a certificate
• UNAUTHORIZED ABSENCE OR PERSISTENT LATECOMING: The employee might just absent himself or herself without any excuse, or might be a habitual latecomer
• AUTHORIZED ABSENCE: Employees are entitled to different kinds of leave under the provisions of employment laws. These include annual vacations, maternity (and paternity) leave, educational leave, and so on. These kinds of absence can be scheduled and alternative work arrangements can be made through advance planning

Measuring Absence and its Cost
 Many organizations do not take the trouble to find out the cost of employee absence, the reasons for the absence and ways of reducing its impact. With proper focus, absence is controllable to some extent, and the resultant benefits can be significant. By accumulating absent hours (including late hours) and comparing it to total available hours during the period, we can calculate the percentage of time lost owing to absence. By comparing the percentage for different periods, the trend of absence can be monitored. By department and section wise monitoring of the trend, it might even be possible to identify some of the reasons underlying high absenteeism. For example, poor working conditions or a bad manager or supervisor might be aggravating the problem in a department or section. Absence can also be measured by individual workers. The number and length of absences of each employee during a 52-week period is noted. Problem employees can be identified and the reasons underlying their absence can be investigated.

Policies and Actions for Absence Management

Surveys have revealed that sickness is a major factor for absence. The studies also indicate that stress-related absence is increasing compared to earlier periods. Absence management starts with clear policies for allowing employees to take time off due to sickness. The policies should meet the minimum requirements under the law, and can be more liberal to attract better employees. The policies must be communicated clearly to employees. In particular, employees must be fully aware of the procedures for availing sick leave, such as whom to notify, when a doctor's certificate or examination by company doctor is required and also any return-to-work interview requirements. Implement systems to measure absence by departments/sections and by employee. Seeking the help of occupational health professionals to reduce the incidence sickness and stress can help reduce incidence of occupational health and injury problems. Unacceptably high and persistent levels of absence need to be handled through disciplinary procedures.

Conclusion

 Absence management is an important component of workforce management. Absences can occur owing to different factors. Managing absences start with the organization measuring the levels of absence and identifying the reasons for it. Once a clear picture is available, organizations would find it easier to tackle unacceptably high levels of absence. Studies indicate that sickness and stress are major contributory factors to absence. These are unplanned absences and cause more disruption. We look at sickness absence in more detail in a separate article.

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Here's a provocation for the coming year, decade, century or millennium.

By now, you've set a working direction for the year, established clear-cut objectives. Your first-iteration plan to reach them should be in place. This now seems like an ideal time to rethink the whole thing, doesn't it? After all, one of the effects of internet time is that plans are subject to change just as soon as - or perhaps even before - they are written.

Along these lines of thinking, perhaps there are some items you missed. Maybe there are issues you didn't have time to consider, or even things your mind touched on, but quickly passed over to deal with more urgent and pressing events. If you are off-cycle, and on the verge of a new period, you can use this exercise ex ante, rather than ex post. To help you stimulate your neural pathways and hopefully create an idea or two, I offer the following thoughts for your consideration. These "considerations" are not sequenced in order of importance. I think they are important.

1. How far in the distance is your planning horizon? Most companies today plan 12-24 months out, calling anything beyond that "vision." Internet time implies a shortened time frame for activities, but does that time-collapse extend to a shortened vision as well? How much have you thought about what you will accomplish this decade? What will be your company's impact on the millennium? (OK - perhaps millennium is too far out. What about the century?) You may say you have more pressing fish to fry. Your investors would like to see increased returns sooner than that. While this might be true enough, taking the long view can inform the short view, leading to greater returns for years to come. What do you see when you take the long view?

2. How are your prospects' needs going to change? How is their world affected by the dramatic increases in connectivity and the compression of time? What are you doing to understand their changing environment - their changing business issues? What are you doing to improve your customer's business under these slippery conditions? To take it one step further, what do your customers' customers want? While you are at it, you might stop to consider how your suppliers' needs are changing? Could those changes open up new opportunities for you, or darkly portend changes downstream totally derailing your business model? What about your distributors? Is their world shifting? Can you both benefit?

3. Who in your organization simply isn't contributing? As they say, your mileage may vary from individual to individual but everyone has the responsibility to go some distance, to make something valuable happen. Not everyone will make good on that implied promise. The often observed 80-20 rule applies to your staff as well: 20% of your people will produce 80% of the value.

That leaves 80% producing only 20%. Do the math: the bottom 10% of your organization produces almost nothing.

Who isn't making the cut? Should you be doing something about it? You may think it beneficent to provide that bottom percent with a paying job - don't. It isn't. The non-performers know who they are, but they won't cut the cord on their own. Do what you can to help them reach the bar, but if after a while they don't make it, set them free to find an environment in which they can succeed. Free up your own resources for people who make a difference.

4. Are you creating solutions to today's problems? What about next week's, next year's, or the problems of several years from now? How are you figuring out what those problems are going to be, way out there on the time horizon? Because the solution you sell today should certainly address today's problems, but the solutions on today's drawing board better not. Who in your organization is responsible for trend-tracking and forecasting?

Are you building scenarios for the future? What about prospect focus groups, or some other market-based feedback mechanism? Who is your resident futurist?

5. What do you believe about the business you are in? For most people this is a strange question - we rarely spend time thinking about our own beliefs. The collection of beliefs you hold about your business - what the Germans call Weltanschauung - is decisive in most of the choices you make. How much risk to take. What's risky and what isn't. What projects and initiatives to undertake. What kind of resources you need and whom to hire.

Whom to partner with, or should you have partners at all?

Cooperate or compete. How to treat your team. What your customers should expect from you. How hard do you expect people to work?

All these decisions stem from your beliefs, and it will help you to make them explicit. Once you surface those beliefs, you can start to distinguish which are useful beliefs and which are not.

What is the benefit of a particular belief? Is this belief relevant to your current world, or is it a holdover from some past part of life? Then, when you are ready, you can experiment with new beliefs.

6. What are the obstacles to proceeding along your current path? Yes - you've set a plan in motion, and you are taking steps toward its achievement. But what roadblocks may rise up to stop you? What things could get in your way - foreseen and unforeseen? (I know, if it's unforeseen how are you going to see it? Use your imagination, that's the point of this exercise.)

Rank these obstacles in terms of likelihood, then rank them in terms of severity. Consider how you might deal with them if they come up. The value of this is a) like the Boy Scouts, you are better prepared; b) you may illuminate issues you have been trying to sweep under the rug; and c) you just may invent a whole new approach to get where you are going, and it just might be better than what you are doing now.

7. What, if you only knew how, would you be doing? What would you do now if you had additional resources - and should the lack of resources be stopping you? What, if you were sure it would be successful, would you jump on right away? What would you begin immediately, if your resources were limitless? (Yes, limitless can be relative.) What are you betting the future of your company on? What would you be willing to bet the future of your company on?

8. What are the most important issues, right now? Make separate lists for issues in your market and issues in your company.

Which of these issues are you dealing with, which ones are on the backburner, and which ones aren't even in the kitchen? What are the processes you use to deal with these issues? Which issues are you ignoring, or hoping will go away?

What breakthroughs might be possible by addressing or resolving issues in the latter category? Where are you "resolving" issues by compromising? What possibilities are available by refusing to compromise, or by breaking your compromises? What old stories or old ways of looking at things make these compromises seem inevitable? Where could new technologies (either material, virtual, or societal) be applied to break these compromises?

9. What are you sacrificing to accomplish your current objectives? The definition of sacrifice is giving up something of value for something of even greater value. Did you intend to give up that thing of value, or is it a thoughtless byproduct of your other choices? Do not dismiss this lightly.

In your business there are a number of priority-conflicting critical success factors. These include profitability, product development, new sales, customer satisfaction, recruiting and retention, revenue growth, sufficient capital - which one gets the most attention? And in this operating cycle - will each area get the attention it needs? Even in a lower position of priority, these areas cannot be neglected. What isn't getting done that needs to be done and how are you going to do it?

10. What is the purpose of your organization? I don't just mean increasing shareholder wealth that simply won't inspire your people to greatness. What besides that - a given - is the purpose of your company. Purpose is not something you invent, it is there already - you have to uncover it. Why do you come to work each day? What do you hope to accomplish in the long run?

What about your executive team? Your individual employees - why do they come? What do they think they are doing each day? Do you know? Have you bothered to find out? You've just completed a planning cycle, and I'm asking what your purpose is! If you can't answer this question easily, now would be a great time to start.

Bonus question for consideration: Are there any questions I've listed above that you do not have easy answers to, but wish you did?

Every so often I do an exercise called the "One-Hundred Questions."

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Copyright 2006 Colleen Kettenhofen

“Example is not the main thing in influencing others. It is the only thing.” Albert Schweitzer

1.You set the standard: Work as hard, or harder, than your employees. Be a role model when managing people. Strive to know more than your best employee (or best sales rep) about your product line, industry, and their jobs. This doesn’t mean you have to know everything. Still, educate yourself. I frequently hear in my seminars, “My boss has no idea what I really do in my job. The challenges, the pressures I face, and the time constraints.”

2. Be an effective communicator: Communicate the good, the bad, and the ugly at least weekly. In study after study, employees and business leaders overwhelmingly want a leader who is “straightforward.” I hear this over and over in my leadership seminars and workshops worldwide. Good interpersonal skills are crucial in managing people.

3. Be authentic, be real: The #1 trait people want to see, to willingly follow their leader is honesty. How can you expect them to look up to you if they don’t trust you? Leadership is all about honesty and integrity.

4. The top 5 things: Ask your people point blank, “What are the top 5 things I can do to help you succeed?” For example, if they are salespeople, what can you do to motivate them to be out in the field instead of in the office?

5. MBWA: Management by walking around. Be accessible to them. Get in the trenches with your team. Nothing will gain respect for you more than that. This is another trait I consistently hear from my participants that they want to see in their leaders, and from their management team.

6. Be willing to fight for them: But before that, set the standard so they know how far they can push something before they ask for it. And when is enough…enough.

7. Get the facts first, listen: Never question their integrity without first gathering all the data. Have an open mind. Let them tell their side of the story. Just because you acknowledge what they say doesn't mean you have to agree.

This leadership article on managing people represents the opinions of a large cross section of employees, most of whom are managers themselves. In presenting approximately 100 leadership programs a year worldwide for the past ten years, these are the top 7 “common-sense” traits I hear employees most want from their managers. I refer to them as common-sense as it seems most leaders would know how important these people skills are to possess. Yet, many in management have risen in the ranks due only to their “hard skills” or technical skills. Many managers are promoted to management positions without any formal training in the area of communication and managing people. As a result, they can be too overbearing, or just the opposite, non-confrontational.

If nothing else, develop your communication and conflict-resolution skills. It’ll save you money in the long run. As a manager, it’s imperative to know how to manage people. The courts are filled with hotheads, people who said the wrong thing at the wrong time. Or worse, said nothing at all, and enabled the behavior of a difficult employee until it reached a crisis point.

“Sow an act, reap a habit; sow a habit, reap a character; sow a character, reap a destiny.” G.D. Boardman

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